Hiver is an AI-powered customer service platform designed to help teams manage support requests, shared inboxes, and customer conversations more efficiently. It is especially known for turning Gmail into a helpdesk, allowing teams to assign emails, track requests, add internal notes, automate workflows, and manage customer support without leaving the Gmail interface. Hiver also offers Hiver Omni, which extends support beyond Gmail into a broader omnichannel customer service experience.
The platform is useful for customer support teams, operations teams, sales support teams, finance teams, IT teams, and businesses that already use Google Workspace. Teams can manage shared inboxes like support@, help@, info@, billing@, or operations@ with better visibility and accountability. Instead of forwarding emails or losing track of ownership, Hiver lets teams assign conversations, monitor status, collaborate privately, and keep response workflows organized.
Hiver also includes AI features to help teams respond faster and reduce manual work. Its pricing page highlights AI usage dashboards, analytics for conversation data, and external knowledge sources that allow Hiver AI to use content from tools like Notion, Confluence, or Google Drive to answer questions and draft replies. The platform also supports AI-powered workflows, automation, and security controls, with compliance references including GDPR, ISO27001, SOC 2 Type II, HIPAA, and CCPA.
Pricing starts from $25, with free and paid plans available depending on team needs. Overall, Hiver is a strong choice for teams that want a Gmail-native helpdesk with AI support, shared inbox collaboration, workflow automation, analytics, and a more structured way to handle customer communication.