Hugo – AI Trust & Transparency Profile
Hugo is an AI customer support agent by Crisp that automates conversations, answers questions, and performs support actions through integrations.
Disclosure
Transparency Score
21%
3/14 points, 0 reviewed
0 approved N/A excluded · Published information only
Measures disclosure completeness across applicable fields. Not applicable items are excluded. This score is not a certification of quality, security, or regulatory compliance.
About this information
Information in this section may be inaccurate, incomplete or out of date. Errors can arise from automated website extraction, vendor submissions or human review. AISetApp does not guarantee its accuracy or completeness. “Reviewed” means a published statement was checked against the cited evidence; it does not confirm the underlying practice, certify compliance or endorse the vendor.
Check the original sources and confirm important information directly with the vendor before relying on it. Found an error? Request a correction
Legal entity & jurisdiction
No disclosure recordedDPA availability
No disclosure recordedArticle 50 disclosure notice
No disclosure recordedData residency
Self-declaredEU / EEA
Source, evidence & review details
- Source:
- https://hugo.ai/en/
- Supporting evidence:
- All data is stored and processed on European servers, ensuring sovereignty, reliability, and compliance with local regulations
- Last edited:
- Statement reviewer:
- No current review
- Last reviewed:
- Not recorded
Review scope: checking a published statement against its source. No confirmation of the underlying practice.
Customer data used for training
No disclosure recordedRetention period
No disclosure recordedSubprocessor list published
No disclosure recordedBreach notification timeframe
No disclosure recordedBase models used
Self-declaredMixed models
Source, evidence & review details
- Source:
- https://hugo.ai/en/
- Supporting evidence:
- Whether it's Claude, ChatGPT, Llama, or your own model, Hugo adapts instantly
- Last edited:
- Statement reviewer:
- No current review
- Last reviewed:
- Not recorded
Review scope: checking a published statement against its source. No confirmation of the underlying practice.
Human oversight capability
Self-declaredOther — specify
involves humans if required
Source, evidence & review details
- Source:
- https://hugo.ai/en/
- Supporting evidence:
- Automation should serve people, not erase them. Hugo handles the routine, learns from outcomes, and involves humans if required
- Last edited:
- Statement reviewer:
- No current review
- Last reviewed:
- Not recorded
Review scope: checking a published statement against its source. No confirmation of the underlying practice.
Annex III high-risk declaration
No disclosure recordedISO/IEC 27001
No disclosure recordedISO/IEC 42001
No disclosure recordedSOC 2
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