Fin.ai – AI Trust & Transparency Profile

Fin.ai is an AI customer service agent built by Intercom to resolve customer questions across chat, email, phone, WhatsApp, SMS, and other support channels.

AI & Chat

Disclosure

Transparency Score

54%

7.5/14 points, 3 reviewed

0 approved N/A excluded · Published information only

Measures disclosure completeness across applicable fields. Not applicable items are excluded. This score is not a certification of quality, security, or regulatory compliance.

About this information

Information in this section may be inaccurate, incomplete or out of date. Errors can arise from automated website extraction, vendor submissions or human review. AISetApp does not guarantee its accuracy or completeness. “Reviewed” means a published statement was checked against the cited evidence; it does not confirm the underlying practice, certify compliance or endorse the vendor.

Check the original sources and confirm important information directly with the vendor before relying on it. Found an error? Request a correction

Legal entity & jurisdiction

No disclosure recorded

DPA availability

No disclosure recorded

Article 50 disclosure notice

No disclosure recorded

Data residency

Self-declared

Multiple regions

Source, evidence & review details
Source:
https://fin.ai/trust-reliability
Supporting evidence:
Data hosted in the US, EU, or Australia based on residency needs
Last edited:
Statement reviewer:
No current review
Last reviewed:
Not recorded

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

Customer data used for training

Self-declared

Opt-out available

Source, evidence & review details
Source:
https://fin.ai/trust-reliability
Supporting evidence:
Fin can use anonymized customer data for model fine-tuning, and you can opt out at any time with data deleted within 30 days
Last edited:
Statement reviewer:
No current review
Last reviewed:
Not recorded

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

Retention period

Self-declared

Disclosed — specify

30 days

Source, evidence & review details
Source:
https://fin.ai/trust-reliability
Supporting evidence:
data is deleted within 30 days
Last edited:
Statement reviewer:
No current review
Last reviewed:
Not recorded

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

Subprocessor list published

No disclosure recorded

Breach notification timeframe

No disclosure recorded

Base models used

Self-declared

Mixed models

Source, evidence & review details
Source:
https://fin.ai/trust-reliability
Supporting evidence:
Fin uses OpenAI, Anthropic, Google, and Intercom models
Last edited:
Statement reviewer:
No current review
Last reviewed:
Not recorded

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

Human oversight capability

Self-declared

Override / intervention available

Source, evidence & review details
Source:
https://fin.ai/trust-reliability
Supporting evidence:
Fin escalates to a human agent rather than guessing
Last edited:
Statement reviewer:
No current review
Last reviewed:
Not recorded

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

Annex III high-risk declaration

No disclosure recorded

ISO/IEC 27001

Published statement reviewed

Certified

Source, evidence & review details
Source:
https://fin.ai/trust-reliability
Supporting evidence:
Fin holds SOC 2 Type II, ISO 27001, ISO 27701, ISO 27018, ISO 42001, HIPAA, and GDPR/CCPA compliance
Last edited:
Statement reviewer:
Admin
Last reviewed:

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

ISO/IEC 42001

Published statement reviewed

Certified

Source, evidence & review details
Source:
https://fin.ai/trust-reliability
Supporting evidence:
Fin holds SOC 2 Type II, ISO 27001, ISO 27701, ISO 27018, ISO 42001, HIPAA, and GDPR/CCPA compliance
Last edited:
Statement reviewer:
Admin
Last reviewed:

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

SOC 2

Published statement reviewed

Type II

Source, evidence & review details
Source:
https://fin.ai/trust-reliability
Supporting evidence:
Fin holds SOC 2 Type II, ISO 27001, ISO 27701, ISO 27018, ISO 42001, HIPAA, and GDPR/CCPA compliance
Last edited:
Statement reviewer:
Admin
Last reviewed:

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

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