CuServly

CuServly is an AI chatbot platform designed to help businesses automate customer support and answer visitor questions around the clock. Businesses can create a chatbot, customize its appearance, train it on company-specific information, and embed it on their website without having to build a conversational AI system from scratch. The company says a chatbot can be configured through three main steps: customize it, add training sources, and embed it.

A major feature of CuServly is its customizable knowledge base. Businesses can train the chatbot using website URLs or uploaded files in formats including PDF, DOC, TXT, XLS, PPT, and CSV. The platform converts this information into a knowledge base that administrators can inspect and control. Individual knowledge entries can be added, edited, or deleted, giving businesses more control over the information the chatbot provides to customers.

CuServly supports customer conversations in 95 languages, making it suitable for companies serving international audiences. Businesses can customize the chatbot's colors, avatar, widget appearance, logo, messages, quick prompts, and fallback responses. Deployment options include a website widget, an iFrame, or a full-page chatbot, and the company provides instructions for integrating the chatbot into WordPress sites. The platform also provides analytics for understanding what customers are asking. Businesses can see frequently asked questions and analyze the frequency of questions within the knowledge base. On the Professional plan, CuServly adds a Human Assistance feature that allows a human support representative to take over an AI conversation when needed. This combination makes the platform useful for automating common questions while retaining human intervention for more complicated requests.

CuServly offers a 7-day free trial with no credit card required. Its Basic plan costs €29/month, Business costs €59/month, and Professional costs €129/month. All plans include unlimited messages on unlimited websites, while higher tiers expand chatbot counts, training sources, conversation history, and support functionality. The Professional plan supports 10 chatbots, unlimited conversation history, and Human Assistance.

For privacy, CuServly states that customer data is stored encrypted on Google Cloud and is not sold or shared with third parties. It notes, however, that relevant data chunks may sometimes be sent to a third-party AI model to generate an answer. Overall, CuServly is best positioned as a straightforward AI customer-support chatbot for businesses that want to turn their existing website and document content into a multilingual self-service support experience.