Crisp
Crisp is an AI-first customer support platform that combines an omnichannel shared inbox, AI agents, live chat, help desk, knowledge base, CRM, automation, and analytics in one workspace.
Crisp is an AI-powered customer support and customer communication platform designed for startups, SaaS companies, ecommerce businesses, and larger support teams. It centralizes customer conversations in a shared inbox so teams can manage interactions from website chat, email, WhatsApp, Instagram, Messenger, SMS, Telegram, and other channels without constantly switching between tools.
At the center of Crisp's AI capabilities is Hugo, its AI Agent for customer support. Hugo can be trained using company websites, help-center content, uploaded files, historical conversations, and other internal knowledge. It can autonomously answer repetitive customer questions while escalating sensitive, complex, or low-confidence cases to human agents with the conversation context preserved.
Crisp also provides AI tools directly to support teams. Its internal AI Copilot helps agents formulate contextual answers, while additional capabilities can summarize conversations, translate messages, transcribe voice content, categorize requests, improve grammar, expand text, and rephrase responses. Teams can configure tone and behavior so automated conversations remain aligned with their brand.
Beyond AI, Crisp functions as a broader customer support suite. It includes live website chat, a shared team inbox, knowledge base, support CRM, analytics, ticketing, routing and assignment rules, customer portals, and a visual no-code workflow builder. Businesses can create automated chatbot experiences while maintaining human handoffs when judgment or personalized assistance is required.
Crisp also offers extensive integrations and automation capabilities. Its Plus plan includes more than 100 integrations and unlimited task automations, allowing AI agents to connect with third-party tools and perform repetitive support actions rather than simply answering questions. This makes Crisp useful for organizations seeking to automate significant portions of their customer service operation while keeping agents involved in higher-value conversations.
Crisp offers a Free plan with two seats. Paid plans currently start at $45/month per workspace for Mini, $95/month for Essentials, and $295/month for Plus. A 14-day free trial provides access to all Crisp features without requiring a credit card, and custom Enterprise plans are available for larger organizations.