Coniva AI

Coniva.ai is an AI customer support platform designed to help businesses build intelligent AI agents for customer service, lead engagement, and automated conversations. It is built for startups, growing businesses, SaaS companies, e-commerce teams, and support teams that want to answer customer questions faster without scaling support costs too quickly. Instead of relying only on human agents, companies can use Coniva.ai to automate routine inquiries, provide 24/7 assistance, and support customers across different channels.

The platform focuses on conversational AI agents that understand context, intent, sentiment, and multi-turn conversations. Coniva.ai’s features page highlights natural language understanding, context-aware responses, real-time sentiment analysis, intent recognition, entity extraction, and support for more than 95 languages. It also promotes fast response times and high response accuracy for customer conversations.

Coniva.ai also supports custom training. Businesses can train agents using documents such as PDF, DOC, TXT, and CSV files, crawl websites, import FAQs, create custom Q&A pairs, and keep training versions with rollback capability. For deployment, the platform offers one-line JavaScript embed, WordPress plugin support, Shopify support, REST API access, webhooks, Zapier integration, and connections with tools like Slack, WhatsApp, Telegram, Microsoft Teams, Discord, Facebook, and Instagram.

Pricing includes a free plan with 150 monthly tokens, while paid plans start at $99 per month for Starter and $199 per month for Professional. Overall, Coniva.ai is a practical option for businesses that want multilingual AI agents, custom-trained support automation, analytics, and scalable customer engagement without building a chatbot system from scratch.