ChatNode – AI Trust & Transparency Profile

ChatNode is an AI customer support platform that turns websites, files, and business data into 24/7 AI support agents.

Pricing: 35 AI & Chat

Disclosure

Transparency Score

75%

10.5/14 points, 3 reviewed

0 approved N/A excluded · Published information only

Measures disclosure completeness across applicable fields. Not applicable items are excluded. This score is not a certification of quality, security, or regulatory compliance.

About this information

Information in this section may be inaccurate, incomplete or out of date. Errors can arise from automated website extraction, vendor submissions or human review. AISetApp does not guarantee its accuracy or completeness. “Reviewed” means a published statement was checked against the cited evidence; it does not confirm the underlying practice, certify compliance or endorse the vendor.

Check the original sources and confirm important information directly with the vendor before relying on it. Found an error? Request a correction

Legal entity & jurisdiction

Published statement reviewed

Disclosed — specify

ChatNode AI LLC is a Limited Liability Company (LLC) incorporated in the State of Delaware, having it principal place of business located in Delaware, the United States of America.

Source, evidence & review details
Source:
https://www.chatnode.ai/terms-conditions
Supporting evidence:
ChatNode AI LLC is a Limited Liability Company (LLC) incorporated in the State of Delaware, having it principal place of business located in Delaware, the United States of America
Last edited:
Statement reviewer:
Admin
Last reviewed:

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

DPA availability

Published statement reviewed

Available publicly

Source, evidence & review details
Source:
https://trust.chatnode.ai/
Supporting evidence:
View the DPA
Last edited:
Statement reviewer:
Admin
Last reviewed:

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

Article 50 disclosure notice

No disclosure recorded

Data residency

Self-declared

United States

Source, evidence & review details
Source:
https://trust.chatnode.ai/
Supporting evidence:
Our data centers are with Amazon Web Services in the United States
Last edited:
Statement reviewer:
No current review
Last reviewed:
Not recorded

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

Customer data used for training

Self-declared

No

Source, evidence & review details
Source:
https://www.chatnode.ai/security
Supporting evidence:
No, ChatNode operates under a zero-retention data policy for AI training
Last edited:
Statement reviewer:
No current review
Last reviewed:
Not recorded

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

Retention period

Self-declared

Disclosed — specify

After 90 days, the deletion becomes permanent and unrecoverable.

Source, evidence & review details
Source:
https://trust.chatnode.ai/
Supporting evidence:
A deleted data or person is initially flagged for deletion, and may be recovered by our team upon request. After 90 days, the deletion becomes permanent and unrecoverable
Last edited:
Statement reviewer:
No current review
Last reviewed:
Not recorded

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

Subprocessor list published

Published statement reviewed

Yes

Source, evidence & review details
Source:
https://trust.chatnode.ai/
Supporting evidence:
ChatNode maintains a list of those sub-processors here
Last edited:
Statement reviewer:
Admin
Last reviewed:

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

Breach notification timeframe

Self-declared

Disclosed — specify

within 72 hours

Source, evidence & review details
Source:
https://trust.chatnode.ai/
Supporting evidence:
If there's a data breach and personal data is exposed, you are required to notify the supervisory authority in your jurisdiction within 72 hours
Last edited:
Statement reviewer:
No current review
Last reviewed:
Not recorded

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

Base models used

Self-declared

Mixed models

Source, evidence & review details
Source:
https://www.chatnode.ai/security
Supporting evidence:
Choose from a range of industry-leading LLMs including Google’s Gemini, Anthropic’s Claude, Perplexity, and OpenAI
Last edited:
Statement reviewer:
No current review
Last reviewed:
Not recorded

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

Human oversight capability

Self-declared

Other — specify

You have full control over your data retention policies with ChatNode.

Source, evidence & review details
Source:
https://www.chatnode.ai/security
Supporting evidence:
You have full control over your data retention policies with ChatNode
Last edited:
Statement reviewer:
No current review
Last reviewed:
Not recorded

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

Annex III high-risk declaration

Self-declared

Vendor declares not high-risk

Source, evidence & review details
Source:
https://www.chatnode.ai/terms-conditions
Supporting evidence:
You may not access or use the Service for any High-Risk Activities
Last edited:
Statement reviewer:
No current review
Last reviewed:
Not recorded

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

ISO/IEC 27001

No disclosure recorded

ISO/IEC 42001

No disclosure recorded

SOC 2

Self-declared

In progress

Source, evidence & review details
Source:
https://www.chatnode.ai/security
Supporting evidence:
SOC 2 compliance is currently in progress
Last edited:
Statement reviewer:
No current review
Last reviewed:
Not recorded

Review scope: checking a published statement against its source. No confirmation of the underlying practice.

Correction requests will open here soon. Until then, please contact us. Contact us