Auxx.ai

Auxx.ai is an open-source AI customer support platform built primarily for Shopify merchants and e-commerce businesses that want to automate customer service without sacrificing control. Instead of managing customer conversations across multiple inboxes and disconnected tools, Auxx.ai combines a shared inbox, AI-powered ticket resolution, workflow automation, a Shopify-native CRM, and a knowledge base into a single workspace. The platform is designed to reduce repetitive support work while enabling support teams to resolve more tickets with fewer manual actions.

At the core of the platform is Kopilot, an AI agent that reads incoming support requests, searches customer records, order history, and knowledge base articles, then drafts context-aware replies grounded in company documentation rather than generic AI responses. Businesses can create intelligent workflows using a visual no-code builder that classifies tickets, routes conversations based on sentiment or customer attributes, automates order tracking, refund approvals, product recommendations, and escalates complex cases to human agents when necessary. Every workflow includes approval steps and policy guardrails to ensure AI actions remain compliant with company rules.

Auxx.ai integrates with Shopify, Gmail, Outlook, live chat, REST APIs, webhooks, and multiple AI providers, including OpenAI and Anthropic. Organizations can use the hosted cloud service or self-host the platform using Docker, making it attractive for teams that require greater control over customer data. Additional capabilities include ticket analytics, dashboards, custom fields, role-based permissions, audit logs, knowledge base management, CRM synchronization, and API access for custom integrations. According to the official documentation, Auxx.ai offers a free tier, while paid hosted plans scale with business needs. The platform is also fully open source under the AGPL-3.0 license, allowing organizations to customize and self-host the complete solution without feature restrictions.